About Matrix Precise:
Matrix Precise is a Technology Solutions Provider working with major corporations in the San Francisco Bay Area. Matrix Precise delivers a wide range of solutions from web and mobile application, development, infrastructure support, application support, production support to testing services for their clients. Matrix Precise provides very competitive pay packages, including health benefits, PTO and 401K.
The purpose of this position is to provide application and systems support for the staff scheduling system software across Northern California. This role is also responsible for answering questions related to resetting passwords, setting up staff shifts and other troubleshooting that users may have about the system and its modules. As this system develops new applications and modules, the support personnel is responsible for becoming expert on all systems in order to assist business partners.
Questions from customers may come via email or phone, so the candidate should have both excellent verbal and written communication. This is a Shift Position, so the individual must be work a committed start and end time, Monday through Fridays. In addition, once the team member is trained, there is a monthly rotation of weekend check-in. May require occasional travel to Northern California facility.
Knowledge and Skills: